Notes

Written for owners, not for a feed.

Short pieces on the decisions that show up before anyone should buy another system. No client stories, because none are invented here.

• A fractional CTO is not your managed service provider One keeps the systems running. The other decides what the business should do next. Confusing the two is how firms buy the same advice from the people selling the tools.
• Questions a law firm should answer before the next software demo Eight questions for partners and office managers. None of them require a new system. All of them should be answered before a three-year agreement is signed.
• What a small clinic should know about technology before it buys a “HIPAA package” A plain account of the technology decisions behind privacy in a dental or medical office. Not legal advice, and not a certificate.
• Signs a manufacturer has outgrown “the person who knows the computers” The shop can be excellent and the technology around it can still be a pile of exceptions. Here is how to tell, without a software pitch.
• A security baseline for a service company that does not live in an office Passwords, phones, and customer history for crews and dispatchers. A short baseline, not a security product.